Refund and Returns Policy
Thank you for shopping with Leather Lollipop. Please read this policy before placing an order. When you complete checkout, you are agreeing to our store policies.
Important: If you need a size exchange, return authorization, or help with an order issue, you must complete the Return Authorization Form at the bottom of this page. Returns, exchanges, and cancellations are not handled by phone or text.
Do not ship anything back until you receive return authorization and the correct return address from us. We ship from several warehouses and suppliers across the USA. If an item is sent to the wrong address, your exchange may be delayed and you will be responsible for extra shipping costs.
Quick Summary
- Return or exchange requests must be submitted within 5 days of receiving your order.
- Defective item claims must be reported within 2 to 3 days of receiving your order.
- You must receive an EMA number or return authorization before shipping anything back.
- Items must be returned in new, unworn condition with all tags, packaging, boxes, bags, and accessories included.
- Shipping and handling charges are not refundable.
- Customers are responsible for shipping both ways on size exchanges unless we made an error.
- We do not offer refunds as a standard policy. Store credit may be issued when applicable.
- Store credit expires 6 months from the date issued.
- Unauthorized returns may be refused or shipped back at the customer’s expense.
Size Exchanges
If an item does not fit, you may request a size exchange. Please complete the Return Authorization Form at the bottom of this page within 5 days of receiving your order.
Once your exchange is approved, we will email you with instructions, the correct return address, and an EMA number if one is required.
Returned items must be received back within 10 days after the EMA number or return authorization is issued.
If we sent the wrong size or wrong item, we will make it right at no extra cost to you.
If we sent the size or item you ordered and it does not fit, that is not considered our error. The customer is responsible for shipping the item back and for shipping the replacement item.
Size Charts and Fit
Please measure carefully before ordering. Apparel sizing can vary by manufacturer, and the items we sell are made in general sizing, not custom sizing.
We recommend allowing an extra 3 to 4 inches for comfort and breathing room, especially with leather apparel. If you are concerned about length, sleeve length, or fit, please contact us before ordering and we will do our best to help.
We are not responsible for incorrect measurements or choosing the wrong size.
Store Credit
We do not offer refunds as a standard policy. If you do not want to choose an exchange item at the time of return, we may issue store credit when applicable.
Store credit is issued as a coupon code and expires 6 months from the date it is issued. No extensions or exceptions are available.
Store credit is calculated based on the original purchase price of the returned item, minus shipping and handling, any applicable restocking fee, and any shipping charges required for the exchange.
Shipping and Handling
Shipping and handling charges are never refundable.
If you received free shipping, please understand that shipping was still paid by us or our supplier. If an item is returned or exchanged, the original shipping cost may be deducted from any store credit.
Customers are responsible for shipping both ways on exchanges unless Leather Lollipop made an error with the order.
If you refuse a package, UPS, FedEx, USPS, or another carrier may charge a return shipping fee. Any return shipping charges caused by a refused package will be deducted from your store credit.
Restocking Fees
There is no restocking fee for a size exchange of the same item from the same supplier.
If you return an item and exchange it for an item from a different supplier or different brand, a 25% restocking fee may apply. This is the fee charged to us by the supplier.
In the rare case that we decide to issue a refund, it will be minus shipping and handling and minus a 25% restocking fee.
Condition of Returned Items
All items sent back for exchange or store credit must be:
- Unworn
- Unused
- In new condition
- Returned with all attached tags
- Returned with all original packaging, boxes, bags, and accessories
- Folded neatly to avoid damage or wrinkling
Items that are worn, used, damaged, missing tags, or missing packaging will not be accepted. If an unacceptable item is returned, it may be shipped back to the customer at the customer’s expense.
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, incorrect, or wrong-size item, please contact us right away using the Return Authorization Form at the bottom of this page.
Defective item claims must be submitted within 2 to 3 days of receiving your order. Please include your name, order number, item number, and a clear description of the issue.
Do not ship the item back until we send you instructions. Many of our products ship directly from different suppliers, so the correct return address may not be our office address.
If we made an error and sent the wrong item or wrong size, we will make it right.
No Warranty
We do not provide warranties on any products sold on this website because we are not the manufacturer.
Once an item has been worn or used, it cannot be exchanged. If you receive an item that is defective upon arrival, you must contact us within the required time frame so we can help resolve the issue with the supplier or manufacturer.
Order Cancellations
We process orders as quickly as possible. If you request to cancel an order before it has been packaged by the warehouse, a cancellation fee may apply.
The cancellation fee is $25.00 or 10% of the order total, whichever is greater. This helps cover credit card processing fees and handling costs.
Once an order has been packaged or shipped, it cannot be canceled.
If you refuse a shipment after it has shipped, you will be responsible for any return shipping charges billed by the carrier.
Partial Orders and Out-of-Stock Items
If you order multiple items and one or more items are out of stock, we may ship the available items and only charge you for the items that ship.
If this happens, a note may be added to your account or order explaining the change.
Holiday Processing Times
During busy holidays such as Halloween, Thanksgiving, and Christmas, processing times may be longer than usual.
Processing time is the time it takes for the warehouse or supplier to prepare your order for shipment. Normal processing time is usually 1 to 3 business days, but during busy seasons it may take longer. Business days do not include weekends or holidays.
Expedited Shipping
Expedited shipping means the package travels by the selected expedited method after it has been processed and shipped. Processing time still applies before the order ships.
We are not responsible for carrier delays caused by UPS, FedEx, USPS, international couriers, weather, holidays, civil unrest, or other events outside our control.
Expedited shipping charges are not refundable unless the shipping carrier approves a refund to us. If the carrier refunds all or part of the shipping charge, we will refund that amount to you.
Signature Required and Package Delivery
You may choose signature-required service at checkout when available.
If you do not choose signature-required service, the carrier may leave the package at your door, porch, mailbox, post office box, yard, or another delivery location. We are not responsible for stolen packages, porch theft, or carrier misdelivery after the package has been marked delivered.
For certain higher-value orders, we may require a signature at delivery.
Shipping Address Corrections
Please double-check your shipping address before placing your order.
If your address is missing an apartment number, unit number, suite number, street type, zip code, or other required information, UPS or FedEx may charge an address correction fee. If we are charged this fee, the fee may be passed on to you.
Christmas Gift Exchanges
For Christmas gifts, we may make an exception to the standard 5-day exchange request period. You must contact us within 3 days after Christmas to request an EMA number or return authorization.
If the item price has increased or a sale has ended by the time the exchange is processed, the customer is responsible for the current price difference.
Coupons, Discounts, and Exchanges
Exchanges are not eligible for coupon codes, promo codes, discounts, or sale pricing unless we approve an exception.
Bulk Orders
If you order a larger quantity of items to receive a lower price or quantity discount, the items must ship together to one address.
If you need items shipped to multiple addresses, additional shipping charges may apply and free shipping may not apply.
Product Images and Descriptions
Products may vary slightly from the images shown. We use several suppliers and work to provide the best available product at the best price.
If a product description is inaccurate due to a factory change or supplier update, we apologize. You may request an exchange if the description was inaccurate, but refunds are not offered for honest description errors.
Facebook and Instagram Customers
If you found us through Facebook, Facebook Marketplace, Instagram, or another social platform, welcome. The same return, exchange, and store policies on this page apply to all customers.
Important Return Instructions
Never return anything without authorization.
Do not ship returns to our post office box, office, or store address unless we specifically instruct you to do so in writing.
Because many items ship directly from different suppliers and warehouses, unauthorized returns can cause delays and extra shipping costs. If an item is returned without authorization, we reserve the right to refuse the shipment or return it to the customer at the customer’s expense.
Please complete the Return Authorization Form below and wait for our email with instructions before shipping anything back.
Return Authorization Form
To request a size exchange, store credit, defective item review, or return authorization, please complete the form below.
Please include your name, order number, email address, item number, and a clear explanation of the issue.